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Store Policy (Shipping & Returns)

Last Updated: February 5, 2026

This Store Policy applies to all merchandise purchases made through www.vacetime.com and is operated by VaceTime LLC, registered in the Commonwealth of Pennsylvania.

By placing an order through our website, you agree to the terms outlined below.

Order Processing

  • Orders are typically processed within 3–5 business days after payment is received.

  • Processing times may be extended during high-volume periods, holidays, or special releases.

  • You will receive an order confirmation email once your order has been placed and a shipping confirmation once it has been dispatched.

Shipping

  • Orders are shipped within the United States unless otherwise stated.

  • Shipping rates and options are calculated at checkout.

  • Delivery times vary based on location and carrier and are estimates only.

  • VaceTime LLC is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.

Please ensure your shipping address is accurate before submitting your order.

Sales Tax

Applicable sales tax is calculated at checkout where required by law. All prices listed on the website are shown excluding sales tax unless otherwise stated.

Returns & Exchanges

We want you to be satisfied with your purchase. If you are not, the following terms apply:

  • Returns or exchanges must be requested within 14 days of delivery.

  • Items must be unused, unworn, and in original condition, with tags (if applicable).

  • Proof of purchase is required.

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

To request a return or exchange, please contact us before sending any items back.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 7 days of delivery

  • Include your order number and photos of the issue

We will work with you to resolve the issue promptly, which may include a replacement or refund.

Refunds

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed after returned items are received and inspected.

  • Shipping fees are non-refundable unless otherwise required by law.

  • Please allow several business days for refunds to appear, depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale or clearance items

  • Items that show signs of wear, use, or alteration

Order Issues & Contact

For questions regarding orders, shipping, returns, or exchanges, please contact us:

VaceTime LLC
📧 Email: info@vacetime.com
📞 Phone: 267-251-6414
📍 Registered in Pennsylvania
🌐 Website: www.vacetime.com

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